These account closure terms describe how partner spinjoyscasino manages closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The purpose is to give you clear, practical information about the steps you should take, the verification I may require, and what happens after a closure. I cover both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Extent of These Account Closure Terms
These terms apply to Spinjoys Casino accounts belonging to users having a residential address in Germany. I apply them to player accounts, affiliate accounts, and any linked payment profiles for which German regulatory requirements may matter. The scope covers closures made by you, closures I initiate for compliance or security reasons, and closures that result from a regulatory instruction. They work alongside my general terms and applicable law.
I may update these closure terms now and then, but changes do not alter a closure request already in progress unless the law demands it. If any condition is unclear, obtain independent advice before making a request. The language of the operational account record remains English, but Germany users are able to contact my support team for explanations.
Pending Balances and Payout Rights
A voluntary closure does not cancel your right to withdraw real-money funds not under a lawful restriction. After I close the account, I will calculate the withdrawable balance and return it to a payment method that satisfies my verification checks. Germany users should confirm the payment method aligns with the original deposit source where possible. That minimizes delay.
If I close your account for a regulatory or security reason, I may https://innen.hessen.de/sites/innen.hessen.de/files/2021-06/white_list_16.pdf keep funds temporarily while I carry out required checks. I will disburse the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk exists. If you have any amount to Spinjoys Casino, I may offset that debt before releasing the remaining balance.
Affiliate Account Deactivation and Commission Consequences
Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I demand that all due diligence and tax information is finalized. If you have unpaid commissions above the minimum payment threshold, I will settle them in the next regular payment cycle after the closure request, provided no breach is pending.
Closure of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already built up under my affiliate programme rules. If I close an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused loss or regulatory exposure.
Validation Steps Prior to Account Closure
Before I finalise a closure, I may ask you to submit a valid government-issued ID, proof of address, and verification of your payment method. For Germany users, this meets my obligation to maintain accurate records and stop unauthorised access. I will not handle a closure if the identity information you supplied earlier conflicts with the request.
Send documents through the secure upload link I give. I do not request you to send sensitive files by unencrypted email. The verification step might add a short delay, but it is necessary to safeguard your funds and my platform. I retain verification records according to the retention rules outlined later in these terms.
Data Retention After Account Termination
After your account is terminated, I retain certain personal and transactional data to meet legal, tax, and anti-money laundering requirements. For Germany users, retention periods adhere to applicable legal requirements and my internal policy. I control access to that data and do not use it for general marketing after closure unless you have separately consented.
I may maintain records of the closure decision, the reason code, and communication with the user. This helps me prove the closure was handled correctly. You may make a subject access request or request erasure where the law authorizes. But I cannot delete data I am required to keep by a statutory retention requirement.
Compliance Closure and Obligatory Measures
I might need to close an account for users in Germany because of regulatory obligations, court orders, or enforcement instructions. I also close accounts when I identify fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I am not seeking your consent, and I might act immediately to protect the integrity of the platform and other users.
When I take mandatory action, I will tell you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I record the regulatory basis for the closure. I could maintain a record of the restriction for compliance purposes. You can ask for further details, but I am not obliged to disclose internal risk information.
Requirements for Account Closure by Germany Users
You can submit closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have accepted. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute remains before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to investigate potential fraud, money laundering, or breach of my terms. In those cases, I may suspend the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay liable for activity on your account until the closure is confirmed in writing.
Voluntary Closure Procedures
To close your account voluntarily, provide a formal request using the contact details shown in my help centre. I require you to indicate your linked email address and the purpose for closure so I can process the request effectively. I could request a last identity check before carrying out the account closure. My support team will acknowledge the request and provide you a case number.
After I get a complete request, I typically complete voluntary closure inside five business days. If further documents are necessary, the timeframe may stretch. Do not create or use a new account during this timeframe because doing so can slow down the closure. I will send a acknowledgment email when the account has been terminated and no further play is allowed.
Reopening and Post-Close Restrictions
A closed account is not automatically reopened. If you change your mind after a voluntary closure and desire to return to Spinjoys Casino, you must submit a new reopening request. I may assess the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not seek to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.
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